Privacy Policy

Wholesale Adaptogens, trading name of [Company Legal Name] (registered in England and Wales, company number [Company Number], registered office [Registered Address]), is the data controller for the personal information described in this policy ("we", "us", "our").

This policy applies to visitors to wholesale-adaptogens.com and to individuals we correspond with in the course of trade, including trade account contacts and enquirers.

We collect information you provide directly to us, including:

• Contact details submitted via our enquiry form, email, or WhatsApp (name, company name, email address, phone number, and the content of your message);
• Trade account information, including business details and order history;
• Correspondence you send us in the course of a trade relationship.

We also collect limited technical information automatically when you visit our website, such as IP address, browser type, and pages visited, via standard analytics tools.

We use the information we collect to:

• Respond to enquiries and provide quotations;
• Process and fulfil orders, including dispatch and delivery;
• Manage trade accounts and maintain records for accounting and compliance purposes;
• Communicate with you about your order or account;
• Improve our website and understand how it is used; and
• Comply with our legal obligations.

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal data to third parties.

Under UK and EU data protection law, we rely on the following legal bases to process your personal data:

• Contract — where processing is necessary to fulfil a trade agreement or respond to a quotation request;
• Legitimate interests — for general business communication, website analytics, and account management, balanced against your rights and interests;
• Legal obligation — for record-keeping required under tax, accounting, or trade regulation;
• Consent — where we ask for your specific agreement, such as optional marketing communications, which you may withdraw at any time.

Our website uses cookies and similar technologies to support core functionality and to understand how the site is used, via standard analytics tools. You can control cookies through your browser settings; disabling non-essential cookies will not affect your ability to browse the site, though some features may not function as intended.

We share personal data only where necessary to operate our business, including with:

• Delivery and logistics partners, to fulfil orders;
• Payment processors, to process trade account payments;
• IT and website service providers, who process data on our behalf under appropriate data protection agreements.

We do not share your data with third parties for their own independent marketing purposes without your consent.

As we operate across the UK and EU, some personal data may be processed by service providers located outside your home jurisdiction. Where this involves a transfer outside the UK or EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, consistent with UK GDPR and EU GDPR requirements.

We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Trade account and order records are typically retained for the period required by UK tax and accounting law before secure deletion.

Under UK and EU data protection law, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate data;
• Request erasure of your data, subject to legal retention requirements;
• Object to or restrict certain processing;
• Request a copy of your data in a portable format; and
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 12.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards proportionate to the data we hold.

We may update this policy from time to time to reflect changes in our practices or legal requirements. We recommend reviewing this page periodically for the current version.

For any questions about this policy or to exercise your data rights, contact us at info@wholesale-health.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk, or with your local data protection authority if you are based in the EU.